Real.Easy Card FAQs

Real Easy Card 

1.

Q: What is RFID?
A: RFID is an acronym that stands for Radio Frequency Identification. RFID is a generic term for technologies that use radio waves to recognize people or objects through the use of a microchip and an antenna (the chip and the antenna together are called an RFID transponder or an RFID tag). The antenna enables the chip to transmit the information to a reader. The reader converts the radio waves reflected back from the RFID tag into digital information.


2.

Q: When will Mount Sunapee have RFID installed and Direct-to Lift Access?
A: This Winter 2017-18! Happy 70th Anniversary Mount Sunapee!

3.

Q: Is RFID new?
A: RFID is a proven technology that's been around since the 1970s. Until recently, it's been too expensive and too limited to be practical for many commercial applications. As it becomes more affordable to manufacture tags, RFID will likely be used to overcome many of the problems associated with bar code scanning. Radio waves travel through most non-metallic materials, so they can be embedded in protective plastic, like Mount Sunapee’s Real.Easy Card, for weather-proofing and greater durability.

4.

Q: If I already have my season pass for next winter, how do I exchange this for my RFID Card?
A: As soon as we are ready to go (this Fall), we will notify you via email, you can then come to Mount Sunapee and Guest Service will get you your Real.Easy Card.


5.

Q: How does RFID work?
A: The RFID reader sends out electromagnetic waves. The tag antenna is tuned to receive these waves. A passive RFID tag draws power from a field created by the reader and uses it to power the microchip’s circuits. The chip then modulates the waves that the tag sends back to the reader and the reader converts the new waves into digital data.

6.

Q: What is Mount Sunapee’s Real.Easy Card?
A: Mount Sunapee’s Real.Easy Card replaces traditional lift tickets and serves as your lift access at Mount Sunapee. It has a small RFID tag embedded in the card. When you approach a lift equipped with an RFID reader and automated lift access gates, the tag will register and the gate will open automatically.

7.

Q: What is a WTP number?
A: WTP is an acronym for Wireless Transaction Protocol. This number, on your Mount Sunapee Real.Easy Card, is associated with each unique guest profile and will allow you to purchase lift access online in advance of your visit and go direct-to-lift without stopping at a ticket window. No personal information is stored on individual RFID cards.

8.

Q: Why is Mount Sunapee’s Real.Easy Card better than a lift ticket?
A: There are three attributes that make Mount Sunapee’s Real.Easy Card better than a lift ticket:

  • Direct-to-lift access
  • Convenience of online purchases
  • Ability to reload your card online

    After your initial purchase of Mount Sunapee’s Real.Easy Card, you can re-load the card online at www.mountsunapee.com. Because the card is made of durable plastic, with proper care it can last for years, and you can use it over and over again to purchase lift access. Also, compared to traditional lift tickets, your Sunapee Real.Easy Card reduces paper waste.


    9.

    Q: Do I wear my Mount Sunapee Real.Easy Card like a lift ticket?
    A: No. Fumbling with gloves, zippers and lanyards to present your lift ticket or season pass prior to loading a lift is a thing of the past at Mount Sunapee. You carry your Sunapee Real.Easy Card inside a pocket. You can choose any pocket, but a shoulder or arm pocket is ideal. To encourage easy readability, you should keep it separate from your cell phone, iPod or any foil-wrapped items, such as chewing gum, cold medicine, etc. When choosing a pocket, think about the “strike zone” in baseball; carrying your Sunapee Real.Easy Card above your knees and below your shoulders is optimal for the RFID reader.

    10.

    Q: Will my Mount Sunapee Real.Easy Card work at Okemo?
    A: Good Question! If you have a season pass that includes Mount Sunapee and Okemo skiing and riding, your RFID Season pass will work! If you have any other product loaded onto your Real.Easy. Card, you will have to purchase separate cards. Also, please make sure not to have multiple cards in your pocket.

    11.

    Q: Is RFID better than lift ticket scanning?
    A: RFID and bar code scanning are just different technologies. The big difference between the two is that bar codes are line-of-sight technology. A scanner has to "see" the bar code to read it. Radio frequency identification, by contrast, doesn’t require a line of sight. RFID tags can be read as long as they are within range of a reader. Bar codes have other shortcomings as well. If a label is ripped, soiled or falls off, there is no way to scan the item. You can keep your Sunapee Real.Easy Card safe in your pocket and do not have to show it each time you load a lift.

    12.

    Q: What information is stored on Mount Sunapee's Real.Easy Card?
    A: The RFID tag in your Sunapee Access Card contains only a randomly generated number associated with each unique guest profile. No personal information is stored on individual RFID tags.

    13.

    Q: Can Mount Sunapee's Real.Easy Card be used to access my personal information?
    A: No. Each unique Sunapee Real.Easy Card contains a randomly generated multi-digit number associated with a specific guest profile. This profile is encrypted and secure.

    14.

    Q: Are there any environmental concerns associated with RFID?
    A: No. Using RFID technology allows us to replace paper lift tickets and disposable plastic wickets with durable, re-usable cards.

    15.

    Q: Can a magnet damage or destroy my Mount Sunapee Real.Easy Card?
    A: No. Magnets have no effect on RFID tags.

    16.

    Q: Is it okay if I punch a hole in my Real.Easy Card?
    A: No. Holes or other physical alterations should not be made to RFID cards, as damage to the RFID antenna or connections in the card could occur. If your Real.Easy Card is damaged, a replacement fee will be charged.

    17.

    Q: Will my Mount Sunapee Real.Easy Card be okay if it goes through the wash?
    A: Maybe. Mount Sunapee’s Real.Easy Cards are designed to withstand normal use. However, running them through the wash and dry cycle with your laundry may damage and inactivate the card. Heat, in particular, can be damaging to your card. If your Real.Easy Card is damaged, a replacement fee will be charged.

    18.

    Q: Will Mount Sunapee’s Real.Easy Card and its RFID technology interfere with or damage my wireless technology?
    A: No. The radio frequencies used by RFID are assigned by regulatory agencies around the world to help ensure that no interference occurs.

    19.

    Q: Can my Mount Sunapee Real.Easy Card and its RFID technology be read by drones or from satellites?
    A: No. The maximum reading distance is about 30 inches.

    20.

    Q: What if I lose or damage my Mount Sunapee Real.Easy Card?
    A: Please report any lost or stolen cards to 603-763-3575 or visit Guest Services. In the event of a lost, stolen or damaged Real.Easy Card, guests will need to purchase a new Real.Easy Card, and the lost card will be deactivated and will no longer work at the lift gates.

    21.

    Q: Can I transfer my Mount Sunapee Real.Easy Card to a friend or family member?
    A: No. All Real.Easy Cards are unique to the person associated with that card.

    22.

    Q: Are there any health risks associated with RFID and radio waves?
    A: RFID uses the low-end of the electromagnetic spectrum. The waves coming from readers are no more dangerous than the waves being received by your car radio.